Ground Floor, 1919 Malvern Road,
Malvern East,
VIC 3145 Australia.
-
What are you looking for?
In the ever-evolving world of financial services, innovation driven by consumer demand and Australian-mandated obligations continue to be the driving force pushing our businesses forward.
The PayTo initiative is a key part of the New Payments Platform (NPP) that is set to modernise direct debits, provide an alternative to card payments, and give customers greater control over their payments.
The system is designed to allow customers to manage recurring payments in bank apps and pay directly via bank accounts, and is designed to reduce payment costs for retailers.
David Rowe, Senior Manager of Business Solutions at Ultradata, stated, “We feel that there is a commitment between Indue and Ultradata to work together in a way that is genuine and positive. There are a number of projects either in place or coming up, that we are partnering with Indue for. This is the way to achieve the best results.”
Recently a collaborative effort between Ultradata and Indue was taken to start the journey of delivering the PayTo gateway to Indue’s NPP participating client base.
The key deliverables for the project were:
Meeting the NPP mandate.
Creating and developing the NPP PayTo solution.
Integrating the solution into Ultradata and Indue’s systems.
There were three key partners involved in the delivery of the NPP PayTo software solution:
Ultradata
Indue
BankVic
Ultradata, crafting a user-friendly interface: Ultradata’s responsibilities included designing and developing the user interface, and assuring that the end product delivered a solution that met the industry requirements and exceeded customer expectations.
Indue, the NPP participant: Indue possessing a direct relationship with NPP Australia (NPPA) was pivotal to delivering a seamless and NPP PayTo ecosystem, and held the responsibilities of defining, testing, and certifying the solution’s readiness.
BankVic, the Early Adopter: Ultradata and Indue were looking for a mutual client that had the experience and strong technical capability to onboard as an early adopter. BankVic was identified as a bank that had the right operating environment and had the prerequisites required to navigate the complexities of an early adopter, and one that would be able to integrate the NPP PayTo software within its core banking system, comprehensively test the product, and validate its functionality and usability within a specific timeframe.
Gaetan Thillou, Project Manager at BankVic, highlighted, “As the early adopter, I have seen, at times, 3 or 4 developers jumping onto a call to help us to work through some of the issues. As the early adopter we had Ultradata’s full attention. It was a real benefit.”
Since May, rigorous testing has paved the way for the solution to go into production, covering user acceptance testing and several phases of industry-specified testing including testing with other industry partners. There was a multitude of steps and processes taken to deliver each early adopter milestone that respectively were aimed at meeting the outlined key deliverables.
By leading the way as an early adopter, BankVic not only tested NPP PayTo's functionality in real-world scenarios, but also played a part in shaping the product to the direct needs of their business and to be compliant to the NPP requirements.
The lessons learned from BankVic's early adoption have provided a blueprint for a smoother and more effective adoption process for Ultradata’s and Indue’s other mutual clients.
Gaetan Thillou, Project Manager at BankVic, explains, “The beauty about being in the mutual space is that it is a collaborative community; everyone is helping each other, with the early adaptor role for each project being shared amongst the mutuals. It provides a lot of benefits across the community.”
The teams worked together to draw on the strengths of each other to make the solution even more innovative. One of these was Indue’s creation of a Test Portal to allow both Ultradata and the client to “self-serve” their testing needs by being able to create and update mandates as the initiator.
Another was the provision of more user friendly display text in the Indue messages that includes simplified language and structure which is ready to be displayed as-is to the end-customer, eliminating the need for extra client-side processing.
Given the complexity and challenges involved in developing and designing an innovative solution such as NPP PayTo, collaboration was critical to achieving a successful outcome.
Throughout each stage of project delivery, the partners brought their PayTo expertise to help identify and anticipate potential risks and challenges and develop strategies to manage them.
For example, while the end-user experience might appear straightforward, the backend workings are significantly complex, and there can be varied interpretations of technical requirements and regulations.
Using their years of experience with developing payments solutions, the team successfully navigated this complexity through effective communication, open discussions, and a commitment to building a shared understanding among the partners.
Having a team with the right combination of skills and expertise has reminded us that collaboration truly is the cornerstone of overcoming challenges in order to achieve milestones.
“Working on the PayTo project was a very rewarding and positive experience. The open and honest working relationship between the three parties meant we could navigate through the challenges and achieve a great outcome for all our organisations,” expressed Simon Bromage, Project Manager at Indue.
Ultradata, Indue, and BankVic have helped pave a way for a future where other financial institutions will be in a position to empower their customers with more control over their bills, and payments, and stand to benefit from the way customers like to do their banking.
BankVic’s Chief Information Officer, Shane Kuret expressed his gratitude saying, "I would like to thank Indue, Ultradata and Experteq for supporting and helping us through the project. The shared commitment and willingness to work together in order to deliver a positive outcome for BankVic members, is particularly pleasing.”
The NPP PayTo is a product ready to reshape payment management.
Written by Ultradata for Indue Insight Newsletter