Ultracs App 2

Continually evolving to deliver true competitive edge

The Ultracs App 2 continues to evolve as a class-leading digital banking tool that extends above current banking standards, and delivers more of what consumers are seeking.

“Nearly two-thirds of Australians - 63.6% now use mobile banking Apps on a mobile phone or tablet to access their bank accounts up by 7% on a year ago.”¹

As consumer focus turns even more towards mobile banking, the release boasts 'ease of use and convenience', and provides organisations with the tools to create ‘bespoke user experiences’ serving as a true competitive advantage to increase customer engagement, and meet every customer’s banking preference.

Equally important to consumers is cyber security. More than ever before, consumers view cyber security safeguards as paramount and a ‘must have’ when deciding on a financial institution as their primary source of banking.

With the recent suite of cross industry cyber-attacks, this rising trend amongst consumers has just grown that much larger, and the cyber security agenda catapulting into the 'highest set of priorities' for the Federal Government. This without a doubt will see a new set of changes for various mandated regulations in the banking sector. 

“Cybersecurity is now becoming a major customer demand for any digital bank, with 58% of people stating that they will stop using a financial institution’s services if they have faced a privacy breach, and it is estimated that banks around the world will lose more than $1 trillion to cybercrimes each year.”²

The Ultracs App 2 digital interface offers digital card management that includes card issuance, security control and pin setting, and the Fraud Interceptor that forms part of the wider Ultracs Ecosystem is also readily available. With its design built on world’s best practices, the Fraud Interceptor can operate in a multi-channel defence environment in real time 24 hours a day, analysing transactions passing through the Ultracs core banking system with real time alerts off-setting the chance of fraud, and reducing the risk of financial losses.

“71% of smartphone users now use their digital wallet weekly, which in 2019 was 40%”³

Ultracs App 2 latest release continues to expand the App 2 self-service capabilities across many areas of the App, with new capabilities allowing customers to transact immediately as part of card management, and in just a few simple taps in their banking App and mobile digital wallet, customers are ready to ‘tap and go’ and spend away.

Seamless customer acquisition journeys

Ultracs App 2 latest release offers powerful tools to accelerate business growth to acquire new customers, or increase the uptake of new products to existing customers.

Banks and financial institutions that don’t offer new products and banking solutions via an App and meet individual customers’ needs, can result in losses of opportunities in revenue generation, and have customers seek an App solution that is of quality with a competitor.

With the Onboarding module, customers can join a financial institution in just a few taps through a seamless and simplified digital journey. Plus, by embedding the Online Lending module within the App, customers applying for a loan or a credit card are provided with a multi-touch point process that does not require the need to leave one application for another at any stage.

“Deloitte industry research reports that at least 38% of customer dropout during the onboarding process is due to the cumbersomeness of the process”⁴

Key Benefits

Ultracs App 2 latest release showcase